Frequently Asked Questions
Order & Processing Time
How long does it take to process my order?
In-stock orders ship within 1-3 business days of purchase. You’ll receive a shipment confirmation email with tracking information once your order ships.
Does my shipping method affect how quickly my order is processed?
No. The shipping method you select only affects transit time after your order leaves our warehouse. All orders follow the same 1-3 business day processing timeline.
Do you offer rush processing?
We do not offer expedited or rush processing at this time. However, we do offer 2-day shipping. If you need a package overnighted, please reach out to us at shop@babesagharbor.com and we will do our best to assist.
Tracking & Delivery
When will I receive tracking information?You’ll receive a shipment confirmation email with tracking information once your order ships. Please note it may take a few days for the tracking number to become active in the carrier’s tracking system.
My tracking hasn’t updated in several days. Should I be concerned?
Tracking updates can vary depending on the shipping carrier and destination. It’s normal for tracking to pause while a package is in transit. If your tracking hasn’t updated for 5–7 business days, please contact us and we’ll help look into it.
How long does international shipping take?
International shipping times vary by destination and customs processing. Delivery can take several weeks, and customs delays may occur. Import duties and taxes are the responsibility of the customer.
Damaged or missing items
Email us at shop@babesagharbor.com so we can immediately assist you.
Please keep the shipping box and ALL packaging materials, as this evidence is required to file a shipping claim. If you discard the original packaging, we cannot file a claim and you may be responsible for re-shipment costs.
When do I need to report issues?
Damaged items: Within 2 weeks of delivery
Undelivered orders: Within 3 months of shipment
We cannot assist with issues reported beyond these timeframes.
Returns & Refunds
Can I cancel or return my order?
We accept returns within 14 days of purchase for a full refund. We also accept exchanges. Orders cannot be canceled once placed.
What if I receive a defective item?
Please contact us within 14 days of delivery with photos of the defect and the original packaging so we can assist you.
Shipping & Return Policy
Returns & Exchanges
We accept returns within 14 days of purchase for a full refund. We also accept exchanges.
Items must be returned in original condition. Shipping costs are non-refundable unless an item is defective.
All sales are final after the 14-day return window. Order cancellations are not permitted once an order is placed.
Damaged or Defective Orders
Any problems with an order must be reported within 2 weeks of delivery (or within 3 months of shipment for undelivered orders). We cannot assist with issues reported after this timeframe.
If your order arrives damaged, please keep the shipping box and all packaging materials, as they are required to file a shipping claim.
Shipping
U.S. orders ship via UPS Ground or UPS 2nd Day Air. Free shipping over $200.
Canada: Available via UPS Ground, UPS 2nd Day Air, or USPS International.
International: Orders ship via UPS Worldwide Saver or USPS International.
In-stock orders ship within 1-3 business days of purchase. Shipping speed selected at checkout does not change processing time. We do not offer rush processing.
If an order contains both pre-order and in-stock items, the order will ship once all items are available. To receive items separately, please place separate orders.
You will receive a shipping confirmation email with tracking information once your order ships.
International Orders
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Questions
If you need help, please contact us at: shop@babesagharbor.com